Frequently Asked Questions (FAQ)
Find answers to common questions about P2PRIME
How do I create an account on P2PRIME?
To create an account, click the "Sign Up" button on our homepage. You'll need to provide your email address, create a strong password, and verify your email. After registration, you'll need to complete KYC (Know Your Customer) verification to access all platform features.
What is KYC verification and why do I need it?
KYC (Know Your Customer) verification is a process where we verify your identity using government-issued identification documents. This is required by law to prevent fraud, money laundering, and other illegal activities. You'll need to complete KYC to make deposits, withdrawals, and access advanced trading features.
How long does account verification take?
Most KYC verifications are completed within 24-48 hours. However, in some cases, additional documentation may be required, which could extend the process. You'll receive email notifications about the status of your verification.
How do I deposit funds?
To deposit funds, go to the "Deposit" section in your dashboard. You can deposit cryptocurrencies by sending them to your unique wallet address, or deposit fiat currency through bank transfer or other supported payment methods. Always double-check the deposit address before sending funds.
How long do deposits take to process?
Cryptocurrency deposits are typically confirmed within minutes, depending on the blockchain network. Fiat deposits may take 1-5 business days depending on your payment method and bank processing times.
How do I withdraw funds?
Navigate to the "Withdraw" section in your dashboard. Select the currency you want to withdraw, enter the amount and destination address, and confirm the transaction. Withdrawals may require additional security verification.
Are there withdrawal limits?
Yes, withdrawal limits depend on your account verification level. Basic accounts have lower limits, while fully verified accounts have higher limits. Limits are displayed in your withdrawal section.
What are the fees for deposits and withdrawals?
Deposit fees vary by payment method. Cryptocurrency deposits are generally free, while fiat deposits may incur bank fees. Withdrawal fees depend on the currency and network. All fees are clearly displayed before you complete a transaction.
How do I trade cryptocurrencies?
You can trade cryptocurrencies through our Swap feature, which allows instant exchange between different digital assets. Simply select the currencies you want to trade, enter the amount, review the exchange rate and fees, and confirm the transaction.
What is P2P trading?
P2P (Peer-to-Peer) trading allows you to trade directly with other users on our platform. All P2P trades are protected by our escrow system, which holds funds until both parties complete their obligations. This provides a secure way to trade with flexible payment methods.
What are the trading fees?
Trading fees vary by transaction type. Standard swap transactions have a fee of [X]%, while P2P trades have a fee of [Y]%. Fees are clearly displayed before you confirm any trade. You can choose who pays the fee in P2P trades.
How are exchange rates determined?
Exchange rates are based on current market prices from multiple sources and are updated in real-time. Rates may fluctuate, so the final rate is locked in when you confirm your transaction.
What is asset liquidation?
Asset liquidation allows you to convert one cryptocurrency to another, including custom assets. This feature is useful for converting less common cryptocurrencies or tokens. Custom asset addresses may take up to 10 minutes to generate.
How secure is P2PRIME?
P2PRIME employs industry-leading security measures including SSL encryption, two-factor authentication (2FA), cold storage for cryptocurrency assets, regular security audits, and advanced monitoring systems to protect your funds and data.
Should I enable two-factor authentication (2FA)?
Yes, we strongly recommend enabling 2FA for your account. This adds an extra layer of security by requiring a second verification step (usually a code from your mobile device) in addition to your password when logging in or making sensitive transactions.
What should I do if I suspect unauthorized access to my account?
If you suspect unauthorized access, immediately change your password, enable 2FA if not already enabled, and contact our support team. We'll help secure your account and investigate any suspicious activity.
How are my funds stored?
The majority of cryptocurrency funds are stored in cold storage (offline wallets) for maximum security. Only a small portion needed for daily operations is kept in hot wallets. This minimizes the risk of theft from online attacks.
What fees does P2PRIME charge?
We charge fees for various services including trading fees, P2P trade fees, withdrawal fees, and network fees for blockchain transactions. All fees are transparent and displayed before you complete any transaction.
Are there minimum deposit or withdrawal amounts?
Yes, minimum amounts vary by currency and are displayed in the deposit and withdrawal sections. These minimums help ensure transactions are economically viable after network fees.
Can I reduce my trading fees?
Trading fees are based on your account tier and trading volume. Higher trading volumes may qualify for fee discounts. Check your account settings for your current fee structure.
How do I change my password?
Go to your Profile settings, select "Change Password," enter your current password and new password, then confirm the change. Make sure to use a strong, unique password.
How do I update my personal information?
You can update your personal information in the Profile section. However, certain information (like your name or date of birth) may require re-verification if changed.
Can I have multiple accounts?
No, each user is allowed only one account. Creating multiple accounts to circumvent limits or restrictions is prohibited and may result in account suspension.
How do I close my account?
To close your account, contact our support team. You'll need to withdraw all funds and resolve any pending transactions before account closure can be processed.
How can I contact customer support?
You can contact our support team via email at support@p2prime.com or through the support section in your account dashboard. Our team typically responds within 24 hours.
What are your support hours?
Our customer support is available 24/7 to assist you with any questions or issues. We aim to respond to all inquiries within 24 hours.
What information should I include when contacting support?
When contacting support, please include your account email, a clear description of your issue, relevant transaction IDs or screenshots, and any error messages you've encountered. This helps us assist you more quickly.
Still have questions?
If you can't find the answer you're looking for, our support team is here to help.
Contact Support